Privacy policy

Privacy Policy


Last updated: July 9, 2025

Nature Tree (“we”, “us”, “our”) operates this online store and website, including all related content, tools, features, products, and services to provide you with a curated shopping experience (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use the Services.

This policy has been developed in accordance with the New Zealand Privacy Act 2020 and is intended to be fully compliant with its privacy principles. If there is any inconsistency between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy prevails.

By using our Services, you acknowledge that you’ve read and understood this policy.


1. Personal Information We Collect

“Personal information” refers to information that identifies you or can reasonably be linked to you. We may collect the following:

  • Contact details: Name, email, phone number, billing and shipping address
  • Payment information: Payment method, transaction details (via Shopify or Stripe)
  • Account info: Login details, settings, preferences
  • Purchase data: Items viewed, purchased, returned, or added to cart
  • Device and usage data: Browser, IP address, pages visited, and interaction with the Services
  • Customer communication: Enquiries or messages you send us

We do not knowingly collect personal information from children under 16 years of age.


2. How We Collect Personal Information

We may collect information:

  • Directly from you – when you place an order, sign up, or contact us
  • Automatically – through cookies and website analytics
  • From third parties – such as our payment and shipping providers, or marketing tools
  • Via Shopify – our eCommerce platform, which also collects and processes data under its own privacy policies


3. How We Use Your Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and refunds
  • Create and manage your customer account
  • Send order updates and respond to customer enquiries
  • Personalise your shopping experience (e.g. product recommendations)
  • Send marketing communications (if you’ve opted in)
  • Improve our website and services
  • Protect against fraud or misuse
  • Comply with legal obligations under NZ law


4. Disclosure of Personal Information

We may disclose your information to:

  • Shopify – our platform host
  • Third-party service providers – such as couriers, payment gateways, and IT support
  • Marketing and analytics partners – if you’ve consented to advertising cookies
  • Authorities or regulators – to comply with legal obligations
  • Other parties – with your explicit consent

We do not sell your personal information.


5. International Data Transfers

Your personal information may be stored or processed in countries outside New Zealand, such as Canada, the USA, or the EU, where Shopify and other service providers operate.

In accordance with the Privacy Act 2020, we take reasonable steps to ensure any international provider protects your personal data with comparable safeguards as required in New Zealand.


6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your cart and preferences
  • Track site usage to improve performance
  • Serve personalised marketing (if enabled)

You can adjust your browser settings to manage cookies, but disabling them may impact your user experience.


7. Your Privacy Rights (Under NZ Law)

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccuracies
  • Request deletion (where legally possible)
  • Object to receiving marketing communications
  • Lodge a privacy complaint

To exercise these rights, please email us at info@naturetree.co.nz.


8. Complaints and Contact

If you have concerns about how we’ve handled your data, you can contact us directly at:

📧 info@naturetree.co.nz
📍 148 Birkdale Road, Birkdale, Auckland, AUK, 0626, New Zealand

You may also contact the Office of the Privacy Commissioner (OPC):
🌐 https://www.privacy.org.nz


9. Retention and Security

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We take reasonable steps to secure your personal information, but no system is 100% secure. Please avoid sending sensitive information over unsecured channels.


10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.