Terms of service

Terms and Conditions

Last updated: May 20, 2026

Welcome to Naturetree, a family-run New Zealand store offering thoughtfully selected baby clothing and accessories.

These Terms and Conditions govern your access to and use of our website, naturetree.co.nz (the “Site”), and our services. By using the Site, placing an order, or browsing our store, you agree to be bound by these Terms. If you do not agree, please do not use this website.

  1. About Us

Naturetree is a family-owned online store based in Auckland, New Zealand, specialising in baby clothing and accessories.

Contact details:

📍 148 Birkdale Road, Birkdale, Auckland 0626, New Zealand
📧 info@naturetree.co.nz

You can also contact us through our Contact Us page on the website.

  1. Use of the Website

You agree not to misuse this website or engage in any unlawful, fraudulent, or harmful activity.

All content on this Site, including images, product descriptions, logos, branding, and design elements, is the property of Naturetree and may not be copied, reproduced, or distributed without written permission.

  1. Orders

By placing an order, you confirm that all information provided is accurate and complete.

All orders are subject to product availability and payment confirmation. We reserve the right to cancel or refuse any order at our discretion, including in cases involving pricing errors, suspected fraud, or unavailable stock.

  1. Pricing and Payment

All prices displayed on this website are in New Zealand Dollars (NZD) and include GST where applicable.

We accept secure payments through Shopify Payments, Stripe, and major credit or debit cards.

Prices may change without prior notice; however, confirmed orders will not be affected.

  1. Shipping

We currently ship within New Zealand and may offer international shipping where available.

Orders are typically processed and dispatched within 1–3 business days.

Delivery timeframes are estimates only and may vary due to courier services or unforeseen delays. Shipping costs are displayed at checkout before payment is completed.

  1. Returns and Refunds

Your satisfaction is important to us. If you are not satisfied with your purchase, please contact us at info@naturetree.co.nz within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unwashed, and in original packaging

  • Proof of purchase may be required

We comply with the Consumer Guarantees Act 1993 and all applicable New Zealand consumer laws.

Approved refunds will be processed to the original payment method. Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

  1. Product Descriptions

We aim to ensure all product descriptions, images, and details are accurate and up to date.

Please note that slight variations in colour, texture, or appearance may occur due to lighting, screen settings, or the natural characteristics of certain materials.

  1. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

  1. Intellectual Property

All content on this Site is owned by Naturetree and protected by applicable copyright and intellectual property laws.

You may not reproduce, copy, distribute, or use any material from this website without prior written consent.

  1. Limitation of Liability

To the fullest extent permitted by law, Naturetree shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased through it.

Nothing in these Terms excludes any rights available to consumers under New Zealand law.

  1. Governing Law

These Terms and Conditions are governed by the laws of New Zealand.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the New Zealand courts.

  1. Changes to These Terms

We may update or modify these Terms and Conditions at any time without prior notice.

Any changes will take effect immediately upon being published on this page. Continued use of the website indicates acceptance of the updated Terms.